Business IntelligenceMaturity Model
Aalto University School of Business Information and Service Management
This thesis focuses on assisting organizations in performing an in-depth self-evaluation of their Business Intelligence (BI) competencies by developing a BI maturity model. Although numerous BI maturity models currently exist, many of them exhibit certain limitations, making it challenging to rely solely on a single model for evaluating and directing organizations. The primary goal is to advance towards a more comprehensive and complete BI maturity model while maintaining practical applicability. The main research question revolved around creating a more comprehensive business intelligence maturity model to effectively evaluate the state of organization's BI. To address this main question, the study explored the BI-related areas that should be assessed by the new model and researched the types of methods that have been employed in developing new maturity models, ultimately identifying the most suitable method for this purpose. The research questions functioned as the foundation when the theoretical framework was developed. The developed framework was applied during the empirical stage of the study. In this stage, the developed model underwent testing using a single case company, which allowed for the validation of the model's practical applicability. The primary end result of this study is a more complete BI maturity model created based on the established theoretical framework. The framework suggested that the most critical aspects of BI-related factors, essential for successful BI implementation, encompass organization, process, and technology. These three components serve as the main dimensions of BI. A review of the literature revealed that these dimensions should be further divided into relevant sub-dimensions, which represent their corresponding main dimensions. The conclusions of this study also indicate that by integrating elements from existing BI maturity models, the created model could be populated by utilizing a combination of findings from these pre-existing models allowing creating a new BI maturity model that would comprehensive, practical, and validated while allowing organizations to conduct an independent assessment of their current state of BI.